Thai Clinic App
The business
“Baan Sabai” · Thai massage studio with five therapists
- 4 cabins: 1 double cabin, 1 with steamer
- Foot massage area with 3 chairs
- 5 therapists from Thailand
- Reception in German and Thai
Typical problems
Herbal compress without a steamer
Only cabin 2 has the device. Online the herbal compress got booked into every cabin.
Couple's massage in a single cabin
The double cabin is one of four. Online nobody knew.
Foot massage blocks a cabin
Foot massage runs in the chair area for three guests – in the calendar it still took a cabin.
“Gentle or firm?” in Thai
Every therapist asked pressure, oil and complaints anew, and the answer should be readable in Thai.
The setup
Services
| Service | Duration | After | Who may perform | Needs | Requirement |
|---|---|---|---|---|---|
| Thai massage 60 | 60 min | 10 min | Therapist | Cabin | — |
| Oil massage 90 | 90 min | 15 min | Therapist | Cabin | — |
| Herbal compress 90 | 90 min | 15 min | Therapist | Cabin | Cabin: steamer = yes |
| Couple's massage 60 | 60 min | 15 min | Therapist | Cabin | Cabin: double cabin = yes |
| Foot massage 45 | 45 min | 5 min | Therapist | Chair area | — |
The chair area is its own resource with capacity 3: three foot massages run in parallel without occupying a cabin.
Team & roles
One role “Therapist” for all five, each bookable online, with photo. For the couple's massage reception enters the second therapist as an internal appointment. The staff field “Languages” helps reception when assigning.
Resources
| Type | Instances | Choice field |
|---|---|---|
| Cabin | 4 | Steamer (yes/no), Double cabin (yes/no) – field names in Thai too |
| Chair area (own type) | 1 (capacity 3) | — |
Custom fields
| Area | Field | Type | Mandatory | Visible to |
|---|---|---|---|---|
| Guest | Pressure / น้ำหนักมือ | Choice: gentle, medium, firm | no | Guest answers online, prefilled next time |
| Guest | Favourite oil | Choice: lavender, lemongrass, neutral | no | Guest portal |
| Guest | Notes / ข้อควรระวัง | Text, 300 chars | no | Guest answers online – optional, purpose in the hint |
| Guest | Referred via | Choice: LINE group, Facebook, walk-in, regular | no | Team |
| Working hours | Cabin | Choice: cabin 1–4 | no | Team, as a column in the plan |
| Employee | Languages | Choice: Thai, German, English | no | Team |
Booking rules
- Approval off.
- Booking notifications on – the guest e-mail goes out in the guest's language.
- Cancellation deadline in the guest portal: 12 hours.
How a booking goes
Mr Keller books a herbal compress, Ms Lin a foot massage.
- Mr Keller picks “Herbal compress 90”.
- Questions: pressure “medium”; he leaves the notes empty.
- Therapist “any” – the calendar only shows times where cabin 2 with the steamer is free.
- Confirm. The e-mail arrives in German; the team sees the answer labelled in Thai.
- Ms Lin picks “Foot massage 45”: the chair area has room for three – even if two guests are already seated.
- On her next visit her pressure is already in the form.
What the team sees
Calendar: “Keller · Herbal compress 90 · Cabin 2 · น้ำหนักมือ: medium”. The guest record shows favourite oil and notes; “Referred via” tells the studio where its guests come from.
Frequently asked
How does the couple's massage get two therapists?
A booking has one employee. Online booking occupies the double cabin correctly; reception enters the second therapist as an internal appointment.
Can field names and answers be in Thai?
Yes. Field names and choices are free text in any language – Thai, German or mixed.
Why doesn't the foot massage occupy a cabin?
Because it needs the resource type “Chair area”, not “Cabin”. The area has capacity 3.
Does the software message guests via LINE?
No. “Referred via” is a field for reception. E-mails go out in the guest's language.