Thai Clinic App- Buffer time between appointmentsBuffer time between appointments is the padding a business reserves before or after a treatment, for changing, showering, a short consultation, fresh linen and cleaning, so that the next guest does not start late.
- Commission payrollCommission payroll is a pay model in which part or all of a therapist's earnings comes from the treatments they personally delivered, calculated from the recorded work rather than from hours attended, and usually combined with a guaranteed minimum for each day worked.
- Customer record (CRM)A customer record is the single file a business keeps for one guest: contact details, addresses, the treatments they have had, what they paid, and the notes staff need next time, such as allergies or a pressure preference.
- No-showA no-show is a booked appointment that the customer neither attends nor cancels, so the time stays blocked and nobody else can use it. It differs from a cancellation, where the slot is given back early enough to be filled again.
- Online bookingOnline booking is a public page where a customer chooses a treatment, a time and usually a therapist, and the appointment is written straight into the business's calendar. Availability is read from the live roster, so only times that can really be served are shown.
- Prepaid packageA prepaid package is credit a customer buys up front and spends on later treatments, usually priced below the value it carries, so the shop receives the money immediately and the customer receives a better rate in exchange for coming back.
- Resource planningResource planning is the practice of treating rooms, beds, mats and devices as bookable capacity in their own right, so an appointment is only possible when both the person delivering the treatment and every place or piece of equipment it needs are free.
- Utilisation rateUtilisation rate is the share of available working time that was actually spent delivering treatments: treatment minutes divided by the minutes staff were rostered for, read as a percentage, for a whole business, one branch or a single room.